Privacy Policy
Your privacy matters to us. This policy explains what data we collect and how we use it.
Last updated: January 1, 2026
1. Introduction
NetTruth AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains our data collection, usage, and protection practices for our website, platform, and services (collectively, the "Service").
2. Information We Collect
We collect information you provide directly to us (account registration, contact forms, support requests) and automatically through your use of the Service (IP address, browser type, pages visited, cookies). If you are a customer, we also collect network metadata from your infrastructure (DNS zones, DHCP leases, IP allocations) that you authorize us to ingest and analyze.
3. How We Use Your Information
We use your information to provide and improve the Service, respond to inquiries, send service updates, and analyze usage patterns. Customer network data is used solely to deliver the platform capabilities you subscribed for, including conflict detection, record validation, and AI-powered anomaly identification.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with service providers who assist us (hosting, analytics, payment processors) under data protection agreements. We may disclose data if required by law or to protect our legal rights.
5. Data Retention
We retain personal information for as long as your account is active or as necessary to provide the Service. Customer network data is retained according to your subscription plan settings and is deleted upon account termination, unless we are required to retain it by law.
6. Your Rights
You have the right to access, correct, and delete your personal data. To exercise these rights or to make a data subject access request, contact us at [email protected]. We will respond within 30 days.
7. Security
We implement industry-standard encryption, access controls, and regular security audits to protect your data. However, no transmission over the internet is completely secure. We cannot guarantee absolute security of any information.
8. Cookies
We use cookies to maintain sessions, remember your preferences, and analyze site usage. See our Cookie Policy for details on managing cookie preferences.
9. International Transfers
Your information may be transferred to, stored in, and processed in Canada or other countries where we operate. By using the Service, you consent to such transfers and processing in accordance with this Privacy Policy.
10. Contact Us
123 King St W, Toronto, ON M5H 1J9, Canada — +1-416-555-0136 — [email protected]
11. Children's Privacy
NetTruth AI is intended for business users and is not knowingly directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.
12. Third-Party Links
The Service may contain links to third-party websites and services that are not operated by NetTruth AI. This Privacy Policy applies only to our Service, and we are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any information.
13. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy with a new "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
14. California Privacy Rights (CCPA)
If you are a California resident, you have the right to request information about the categories of personal information we collect and the purposes for which we use it. You also have the right to request deletion of your personal information. To exercise these rights, contact us at [email protected] with "California Privacy Request" in the subject line.
15. European Users (GDPR)
If you are located in the European Union, United Kingdom, or other jurisdiction with similar data protection laws, you have rights including the right to access, correct, and delete your personal data, and the right to lodge a complaint with your local data protection authority. For detailed information, please contact our privacy team at [email protected].